Forum Discussion

GemAdmin's avatar
GemAdmin
Community Member
10 months ago

Image alt text intermittently not read in courses created before 2024

I have a set of courses that I created between 2019-2022. The images in the courses have alt text written for them, and when we tested the courses in Review 360, the alt text was read by screen readers (SRs).

Now, in 2024, we're updating the courses and retesting them, but the alt text is only being read by SRs intermittently. For example, the SR may read the alt text of images in 2 out of 5 lessons or not read any alt text in any lesson in one course but read it fine in another course created the same way.

If I copy the existing alt text to notepad and paste it back, the SR can sometimes read the added alt text. If I delete the existing alt text and type it in by scratch, the SR can sometimes read it. But nothing is working to 1) read the existing text that SRs could read before 2024 or consistently read new alt text.

Has anyone else faced this issue? Any solution suggestions? TIA

rise 360
  • EricSantos's avatar
    EricSantos
    Staff
    10 months ago

    Hello Gem Admin,

    I'm sorry for the trouble regarding accessibility in your Rise course. The screen reader should read the alt text consistently. I appreciate the troubleshooting you've already done, and we're happy to help investigate this for you as well! 

    Would you be willing to privately share the affected Rise course with our team through a support case? We'll delete our copy when we're done.

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