Importing Arabic into Storyline360

Hi there-

In the past, we have not run into issues putting Arabic into Storyline360. However, this week I am struggling. I imported the translated Word file back into the file, set the player properties to Right to Left, but many sentences are still appearing with the period at the end of sentences on the right which is inconsistent with the imported Word document. 

Some sentences are appropriately imported... so this is extra confusing that it seems different settings have applied to different sentences.

Please let me know what else I can try in order to fix this! Even copying and pasting didn't help the problem.

It's a confidential file that I can't share publicly, so if the support team needs to see, I can send it to them by email - please let me know where to send it. Thanks!