Forum Discussion

SamBarnard-98a4's avatar
SamBarnard-98a4
Community Member
24 days ago

Importing XML player has wrong colours

Hi all, Just want to check that I'm interpreting the way Storyline handles XML files correctly for the player.   The problem: A customised Storyline template was created. The player settings have ...
Articulate 360
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
23 days ago

Hi SamBarnard-98a4,

Thanks so much for reaching out! I'm sorry to hear you've run into this snag. Happy to help!

I'm curious, do you experience the same behavior with your background color changing if you recreate importing/exporting in a brand new .story file?

I'd like to test this behavior out on my end. Please share your current XML file in this thread or privately in a support case so we can investigate if this is isolated to this specific file. 

Looking forward to hearing from you! 


 

  • SamBarnard-98a4's avatar
    SamBarnard-98a4
    Community Member
    23 days ago

    Hi Luciana,

    I can confirm this is what happens. If I use the storyline template file that opens a new untitled storyline project, it's all fine. If I open/copy and then open the storyline file that references the template it's fine.

    If I open a new storyline project, with no template chosen (i.e. out of the box, everything is default), and import or open the player XML, that's where the behaviour occurs.

    It's not a big issue, as I share the template around and the player settings are correct there, it was just something I encountered when checking it in file that does not have the template applied.

    I cannot upload XML files to the forums as per the forum guidelines/restrictions.

     

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      22 days ago

      Hi SamBarnard-98a4!

      Glad to see Luciana has been helping you! Happy to jump in here!

      I tried to replicate the behavior you shared with a sample Storyline project, but was unable to. After setting the Player to custom color code #005461, exporting the XML, and importing it into a new course, the color code remained accurate. Below is a screenshot of the custom Player after the XML file was imported to a blank course.

      As Luciana shared, it would be helpful to see a copy of the XML file that's giving you trouble. You can upload that to our team privately, through a support case.

      Looking forward to hearing from you!

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