Forum Discussion

BimbaChavan's avatar
BimbaChavan
Community Member
3 years ago

Inability to access Rise packages in owner's Rise account

Hi there,

I am having difficulty to access all lesson plans within a folder - these lesson plans were originally created in my Rise account ( Owner) and yet I cannot find all the sub-modules as mentioned in the screenshots below. This has happened for 2 other modules 

However, they do appear in the collaborator's Rise Account. 

Since I cannot move or duplicate - I am unable to give these lessn plans for review. Kindly assist me in the same

Thank you

  • Hi Bimba! I see case 03160057 assigned to Luiza, one of our technical support engineers. She has replied to you via email. Please feel free to correspond with her directly.