Forum Discussion

LizaMoorman-9b6's avatar
LizaMoorman-9b6
Community Member
2 years ago

Incorrect feedback pops up right after correct feedback is closed

Hello,

I have created a slide in which I am using a shape (100% transparent), which when clicked on causes customized correct or incorrect feedback to appear.   I used the shape because I wanted to be able to have the visited state show the selection (a few items in a list of items) with a red circle around it.  I couldn't make that work with a hotspot.   The continue button in the incorrect layer sends the learner back to the slide, while the continue button in the correct layer sends the learner to the next slide. It all looks and works great, except that when you click 'continue' in the correct layer  just as the slide is advancing to the next, the incorrect layer shows up briefly.   

I have a trigger for each layer to show when learner either selects the shape or selects outside the shape. And each continue button either takes the learner to the same slide or the next.  

What am I missing?

 

Thanks

storyline 360
    • LizaMoorman-9b6's avatar
      LizaMoorman-9b6
      Community Member
      2 years ago

      Hi, I tried that but it still shows up. I put a “hide layer” trigger on both the incorrect and correct feedback layers. Still, when I choose the correct option on the list, the “correct” feedback layer shows, but when I click continue on the correct feedback layer—the incorrect layer shows up as it is switching to the next slide.
      Do you have other thoughts?

      Thanks
      Liza

      • KatherineWil862's avatar
        KatherineWil862
        Community Member
        2 years ago

        Did you put the hide layer trigger before the go to next slide trigger?

    • LizaMoorman-9b6's avatar
      LizaMoorman-9b6
      Community Member
      2 years ago

      No, I couldn’t make a hotspot work here because I wanted different feedback for correct and incorrect selections

       

      • PhilMayor's avatar
        PhilMayor
        Super Hero
        2 years ago

        Can you post the slide, probably simple but difficult to see without seeing the setup

        Sent from my iPhone

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Liza!

    You can upload a file by selecting Add Attachment in your reply. Additionally, you can also submit a support case to share with our team privately. We'll delete it from our systems once troubleshooting is complete.

    I hope this helps!

  • WaltHamilton's avatar
    WaltHamilton
    Super Hero
    2 years ago

    Start a new project. Import only this slide. Blur or replace the proprietary information, and attach it here.

    I suspect it is something with the "outside" trigger, as any click, even the desired one can be outside, depending on how it is written.

    • PhilMayor's avatar
      PhilMayor
      Super Hero
      2 years ago

      It will be the click outside trigger, I would use one transparent shape that is the whole slide for incorrect and then one to show the correct.

      What may stop it firing is to set the layer to prevent users clicking on the base layer or set the incorrect to disabled when you press correct.

      Sent from my iPhone

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