Incorrect Preview Title When Linking Articulate Rise Course in ScribeHow

Hello Articulate Rise Support Team,

I'm encountering an issue where the preview title displayed when linking an Articulate Rise course within ScribeHow is incorrect.

My colleague has created a Rise course for dental training and is attempting to share it via a link within a ScribeHow document. However, the preview generated by ScribeHow displays an inaccurate title, even after the course title has been corrected within the Articulate Rise settings.

Here's a summary of the problem:

• Issue: The preview title generated by ScribeHow for the linked Articulate Rise course is incorrect.
• Troubleshooting Steps Taken:
  • The course title has been verified and corrected within the Articulate Rise course settings.
  • The link was re-inserted into scribehow.
• Expected Behavior: The preview title in ScribeHow should reflect the correct title as set within the Articulate Rise course.

We're unsure why the preview title is not updating. Could you please provide guidance on:

• How metadata from Articulate Rise courses is handled when linked to external platforms like ScribeHow.
• Any potential settings or configurations within Rise that might be affecting the preview title.
• Best practices for ensuring accurate title display when sharing Rise courses via links.

Any assistance you can provide would be greatly appreciated.

Thank you,

Christopher Mathews