Install issue - says its already installed but its not

Hello LearnitLda! Sorry for the trouble! If the installer states that Articulate 360 has already been installed, uninstall the Articulate 360 desktop app first:

1. Right-click the Start button, then select Apps and Features.
2. Scroll to Articulate 360 in your list of apps, and uninstall it.
3. Manually download and install the Articulate 360 desktop app.

If you still can't access Articulate 360 after reinstalling, then I'd recommend connecting with our Support Engineers in a support case.

Hi  LearnitLda 

After several sessions with a help desk associate at Articulate, the only solution we came to was for me to reset my laptop. I pulled all my files and backed them up on an external hard drive, reset the laptop, and then brought in all the files that weren't saved in the reset. Once I'd done that, I was able to complete install and download the app. That may be your only solution, but Articulate associates are very helpful, so send them an email if you don't want to do that. Good luck.