Forum Discussion

MarciaBagnall's avatar
MarciaBagnall
Community Member
6 years ago

Install issue - says its already installed but its not

I can't Articulate 360 to install.  It says it is already installed but it is not.  I had uninstalled it previously.  Please help!
storyline 360
LearnitLda's avatar
LearnitLda
Community Member
12 months ago

Hi guys can someone help me with this ?

 

LaurenDuvall's avatar
LaurenDuvall
Staff
12 months ago

Hello LearnitLda! Sorry for the trouble! If the installer states that Articulate 360 has already been installed, uninstall the Articulate 360 desktop app first:

  1. Right-click the Start button, then select Apps and Features.
  2. Scroll to Articulate 360 in your list of apps, and uninstall it.
  3. Manually download and install the Articulate 360 desktop app.

If you still can't access Articulate 360 after reinstalling, then I'd recommend connecting with our Support Engineers in a support case.