Install issue - says its already installed but its not

Hi  LearnitLda 

After several sessions with a help desk associate at Articulate, the only solution we came to was for me to reset my laptop. I pulled all my files and backed them up on an external hard drive, reset the laptop, and then brought in all the files that weren't saved in the reset. Once I'd done that, I was able to complete install and download the app. That may be your only solution, but Articulate associates are very helpful, so send them an email if you don't want to do that. Good luck.