Forum Discussion

MarciaBagnall's avatar
MarciaBagnall
Community Member
6 years ago

Install issue - says its already installed but its not

I can't Articulate 360 to install.  It says it is already installed but it is not.  I had uninstalled it previously.  Please help!
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Shain,

Thanks so much for clarifying that. It looks like your case has been escalated to one of our Senior Support Engineers. You're in excellent hands and we appreciate your patience as we continue troubleshooting.

  • ShainRaley-02c0's avatar
    ShainRaley-02c0
    Community Member
    3 years ago

    Hello,

    I haven't heard back and they were supposed to get back to me today. I
    really need to get to work, so this issue is causing problems for me. Can
    you speak to someone about giving me an update?

    Thanks,

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      3 years ago

      Hi Shain!

      Happy to jump in here!

      So sorry that you still haven't been receiving correspondence from our support engineers! I've just reached out to Wilbert who is handling your case. I notified him of the issue and asked him to contact you directly.

      Apologies if this has been slowing you down!