Forum Discussion

MarciaBagnall's avatar
MarciaBagnall
Community Member
6 years ago

Install issue - says its already installed but its not

I can't Articulate 360 to install.  It says it is already installed but it is not.  I had uninstalled it previously.  Please help!
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
2 years ago

Hi Shafaq, 

Thanks for reaching out! I see that you've opened a support case and you're working with our colleague Dexter. You're in great hands. 

We'll continue the conversation over in your support case. 

Have a great start to your week! 

  • ShainRaley-02c0's avatar
    ShainRaley-02c0
    Community Member
    2 years ago

    Hello,

    I think you must have sent this in error. I did not submit a ticket and
    this is not my name.

    Thanks.

    • EricSantos's avatar
      EricSantos
      Staff
      2 years ago

      Hi Shain,

      Sorry for the extra notification. You replied to this post before and were auto-subscribed, so you'll be updated if someone replies to a question or comment. That is why you received a notification for Luciana's reply to Shafaq.

      If you no longer wish to receive any updates for this post, please click the "Subscribed" button at the top to toggle your subscription.

      Thanks and have a great day ahead!

  • ShafaqImran-9e0's avatar
    ShafaqImran-9e0
    Community Member
    2 years ago

    Absolutely! I am in touch with Dexter who is being really helpful. I am looking forward to a session with him today to resolve this issue. 

    Thank you so much! 

    Shafaq