Forum Discussion
iPad Screen Recording Green Screen
The Ipad screen recording shows as a green screen the video is corrupt. iPhone video recordings work fine. I've attached an SL file. Please advise.
Hi, Franscine.
Thank you for sharing your .story file!
I wasn't able to reproduce the issue on my end: both in Preview and after Publishing for the web, I could see the iPad video playing. Let me ask you a few questions to narrow down the problem:
- Do you see a green screen after you publish?
- Which format are you choosing when publishing?
- Which browser are you using to view the output?
Hi Maria
Thank you for getting back to me.
You are right:1. When I export the SL to Review the iPad video displays perfectly.
2. Also, when I export the SL as a video and insert in Rise – also good.
3. As a rule, I use Chrome.
This is good news, but how do I get around editing the video in SL because it is still distorting in SL.
Kindest,
Franscine
Hi, Franscine.
I'm not having any issues editing the video in Storyline either.
I have a few questions to narrow down the issue:
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Have you attempted to repair Storyline 360?
Another step to try is to re-insert the video into Storyline after exporting it to your local drive:
Let me know if this works!
Hi Maria
Thanks for your response.
I am working on my hard drive. And, I’ve just uninstalled/reinstalled SL, but the video is still corrupt when I try to edit it.
I don’t know why this is happening. I am working on a project and have not been able to use my ipad training videos.
I appreciate your feedback. Any other suggestions?
Kind regards
Franscine.Hi Franscine,
I'm so sorry for the trouble. We'd like to explore some more specifics with you through a case to see what's causing the error on your end.
One of our Technical Support Engineers will reach out to you soon. Thanks!
