Forum Discussion
Is it possible to turn on closed captions by default in Rise360?
Hi,
Is it possible to turn on closed captions by default in Rise360? After some user testing, we've realized that our learners fail to find the small caption button (or don't understand its function) and thus don't make use of the subtitles.
Therefore I'd like to turn this on by default but I can't find any setting to do so.
Or does anyone have another idea on how to make people aware that subtitles are available?
Background: The majority of our learners are not native English speakers and therefore need captions for our videos (we don't have the budget to dub videos in multiple languages). In the past, we used videos with burnt-in subtitles but I'd rather use the CC functionality in Rise.
18 Replies
+1 for this feature. What is especially egregious for a learner accessibility stand-point is that if they turn CC on for one video, that isn't persistent and thus they have to keep turning the CC's back on for every single video in the Rise course. Please address this accessibility issue, Articulate!
Seconding this - came to add this exact point!
Hi @PajoPatak and EricaHunter! I completely understand how important the functionality is to set closed captions on by default in Rise 360. I'm going to share both of your comments with our Product team so they are aware of who is requesting this functionality. If it makes it on our roadmap, we'll be sure to update this discussion!
Hi MarkMarino,
Thanks so much for sharing your feedback with our team. I've gathered your comments for our product team who is currently tracking this request. We'll update you with any changes!
Thanks Kelly! Is there estimate on release date for this crucial feature that have been asked for for more than 4 years now?
Adding my voice to this feature request to. My organisation create a lot of tutorials for EAL individuals and we have to write captions in accordance with STE. Having to provide further instruction to turn this setting on is cumbersome, especially in procedure based tutorials.
Do we add a notification at the start of the course? Do we put a notification with EVERY video so they don't forget? Where does one draw the line between making something learner friendly vs. we're now just getting annoying by constantly repeating something to make sure you don't miss instruction?
Yes. We need this as well. We need the option for captions to be automatically on similar to how we can set the variable in Storyline to have captions on. Our company serves the Deaf and hard-of- hearing community. We have Deaf employees creating content in Rise.
Ok, i see you can currently do this in storyline with a trigger. Rise needs the feature.
You can force the captions on and also which language with a Vimeo embed. Articulate Rise (and storyline) REALLY needs to add this ability. Been 2 years since the first request was put it. Help us help you Articulate.
We have the same issue with the default option. So it would be really helpful if this would be possible soon
I would also like to see this feature in both Rise 360 and Storyline.
We also need this feature.
It would be very interesting to get the default option for sub title.
The CC icon is not enough visible and clear for our users.
Exactly!
Same needs here and I guess there's the same need in each non-english speaking organization that uses real content templates.
