Forum Discussion
Issue on ipad with Storyline 3 publish
Currently, I'm using iPad 9th Gen with iOS 15.3
The audio is not audible on the first play on the main screens even though the seekabar is moving; have to use the replay button to hear the audio o...
@Jürgen Schoenemeyer
Please check below demo course link facing the same issue for this also.
https://360.articulate.com/review/content/221e4b7b-4d2b-4431-8cb3-1673fe9d8828/review
Hello Saumitra,
I understand that you can't share your project file here, so I opened a support case on your behalf to get you in touch with our support team. You can share your project file in private with us there, and we can also provide you with an NDA since your file contains proprietary information. Please be on the look out from on email from our team!
tested* with
- iPad (iPad OS 16.4.1)
- iPhone SE (iOS 15.7.6)
AUDIO: no problems
- but i would let the audios start minimal later -> from about 1 sec, sometimes there seems to be problems when the audio starts immediately
PLAY Button: some problems
- the play button on top right dont't work, if the timeline ended
- there seems no replay button on mobile - Update: only for classic player
- in portrait mode, this is not a big problem (the seekbar is visible)
- in landscape mode is very confusing
special problem with iPhone - Update: only for classic player, no problem for modern player (play button is here left bottom)
- if you click on the play/pause button in landscape fullscreen mode - button do not work at all
- instead storyline player exits the fullscreen mode - now the pause/play button works
- @articulate: cause of error - if you use the (simulated) landscape fullscreen mode you MAY not have any buttons in the upper screen
- @articulate: the solution would be simple -> place play button in the lower right corner (not upper right)
* the test is with mobile version of classic player - perhaps all test should be redone with modern player
