Forum Discussion

GregGarner's avatar
GregGarner
Community Member
3 years ago

Issue Publishing Word Doc

I need to publish a word doc of one of my courses. I have tried multiple times to publish it. It goes through the process of publishing it, but when I go to view the .zip file or view the document nothing happens and then I get the "something went wrong" screen. I have been able to successfully publish other courses into word without any issues. I have updated the software to the most recent version of SL 360 but still running into the issue. Any other ideas on how I can get this course published into a word document? 

storyline 360
  • RichardWatson's avatar
    RichardWatson
    Super Hero
    3 years ago

    James,

     

     

     

    Can you share the .story file with me? If so, I can try to publish to Word and see if I can recreate the problem. I am running the most recent version of Storyline 360 (v3.60.26947.0)

     

    NOTE: If you post here in the forum it will be public - if you need to share with Articulate you can log a support ticket.

    https://articulate.com/support/contact

     

     

    Richard

    • ScottHutchins-3's avatar
      ScottHutchins-3
      Community Member
      3 years ago

      I am experiencing the same issue. It didn't matter if I reverted to previous versions or not. 

      James - Were you able to find a resolution with Articulate Support?

      • ScottHutchins-3's avatar
        ScottHutchins-3
        Community Member
        3 years ago

        Update: On my end it looks like it is related to publishing a word document that contains slide notes because when I uncheck that check box I am able to get the file to publish. Do you have that same experience James?

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