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seema167's avatar
seema167
Community Member
22 hours ago

Issue with my 360-degree guided tour

I'm having an issue with my 360-degree guided tour. Previously, the first hotspot would only display its associated content when clicked. Now, it automatically triggers as soon as the slide starts, showing the content before the base layer instructions are complete. I haven't added any new triggers except for the one that should display the content when the hotspot is clicked. How can I adjust this so the content only appears when the user clicks the hotspot?

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  • EricSantos's avatar
    EricSantos
    Staff
    14 hours ago
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    Hi seema167,

    Thanks for reaching out! I understand you're having issues with your 360-degree guided tour.

    It would be helpful to see the Storyline file to understand why the triggers are not working as expected. Do you mind attaching your project to this discussion? You can also share it privately in a support case. We'll delete it when we're done testing.

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I'm having an issue with my 360-degree guided tour. Previously, the first hotspot would only display its associated content when clicked. Now, it automatically triggers as soon as the slide starts, showing the content before the base layer instructions are complete. I haven't added any new triggers except for the one that should display the content when the hotspot is clicked. How can I adjust this so the content only appears when the user clicks the hotspot?

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I'm having an issue with my 360-degree guided tour. Previously, the first hotspot would only display its associated content when clicked. Now, it automatically triggers as soon as the slide starts, showing the content before the base layer instructions are complete. I haven't added any new triggers except for the one that should display the content when the hotspot is clicked. How can I adjust this so the content only appears when the user clicks the hotspot?

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Previously, the first hotspot would only display its associated content when clicked. Now, it automatically triggers as soon as the slide starts, 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Issue with my 360-degree guided tour","moderationData":{"__ref":"ModerationData:moderation_data:1220515"},"body":"

Hi seema167,

Thanks for reaching out! I understand you're having issues with your 360-degree guided tour.

It would be helpful to see the Storyline file to understand why the triggers are not working as expected. Do you mind attaching your project to this discussion? You can also share it privately in a support case. We'll delete it when we're done testing.

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Hi ,

Thanks for reaching out! I understand you're having issues with your 360-degree guided tour.

It would be helpful to see the Storyline file to understand why the triggers are not working as expected. Do you mind attaching your project to this discussion? You can also share it privately in a support case. We'll delete it when we're done testing.

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