Issue with SCORM loading on SuccessFactor

Hi there LisaMacken-e00c​ it's unfortunate the LMS is showing the dialogue as the error is not really serious and could be ignored if the LMS didn't tell us about it. As the message says, the LMS is already initialized, which suggests that LMSInitalize("") is being called multiple times.

Is it possible that your landing page also contains script to initialize the SCORM API? If so, you could remove it from there and rely on the individual Rise modules to initialize.

If the landing page doesn't contain script to initialize the LMS, it sounds like whichever module is loading is executing it twice, this could be caused by the LMS reloading the content quickly.

When you ran in SCORM cloud, I would recommend you check the logs and see if you can see that it also runs LMSInitialize("") twice. Whilst SCORM Cloud wouldn't have shown this as a fatal error, it's possible that it is there in the logs and you just didn't notice as it wasn't a problem?

1. On SCORM Cloud, launch your content but do not go beyond the landing page.
2. Exit and check the logs. See if there is any SCORM activity at all in the logs.
   1. If there is SCORM activity, the landing page must be initializing the API.
   2. If not, launch the content again, and progress beyond the landing page, exit and check the logs again. Search for all instances of LMSInitialize("") and confirm there is only one instance.

If there is only one instance of LMSInit in SCORM Cloud at least you can be sure that it is system related.

What you can do in SF is when you launch the content, open up the developer console on your browser using F12, and check the network activity. You might have to be quick to hit F12 if the content launches in a pop-up window. As soon as you see that window loading, hit F12 and select the Network tab. What you want to look for is evidence of the content loading, and then reloading.

It's usually not a problem if content does reload, but it can depend on the LMS. Most content would ensure that LMSFinish("") is run when the content is unloaded, which would close the connection with the SCORM API, and so a new LMSInitialize("") would just be seen as a new session anyway.

This could be a complex one to troubleshoot if you find that the content is not responsible for the issue, but it is unusual if the content works correctly if you take the landing page out of the equation, so I would lean toward the content being the issue if that's the case.

If you do get stuck after these tests, I do have a lot of experience troubleshooting these kinds of issues and you can reach out to me via my email address mailto:sam.hill@rebusmedia.com

Hi SamHill​ ,

Thank you for all your help, the scripts tags weren't the issue in the end. So I wanted to reply to what did fix was in case it could help anyone else.

The course was initializing twice on their end but their LMS team could not change it on their end so I add a new global variable in the scormdriver.js called 

var isSCORMAlreadyInitialized = false;

 And the change the SCORM_Initialize function itself to return if it was previously entered (Line 7 - 10 and line 37).

Updated code is here - 

var isSCORMAlreadyInitialized = false;
function SCORM_Initialize() {
    var blnResult = true;

    WriteToDebug("In SCORM_Initialize");

    if (isSCORMAlreadyInitialized) {
        WriteToDebug("SCORM already initialized. Skipping redundant initialization.");
        return true; // Already done, nothing to redo
    }

    SCORM_ClearErrorInfo();
    WriteToDebug("Grabbing API");

    try {
        SCORM_objAPI = SCORM_GrabAPI();
    } catch (e) {
        WriteToDebug("Error grabbing 1.2 API - " + e.name + ": " + e.message);
    }

    if (typeof SCORM_objAPI == "undefined" || SCORM_objAPI == null) {
        WriteToDebug("Unable to acquire SCORM API:");
        WriteToDebug("SCORM_objAPI = " + typeof SCORM_objAPI);
        InitializeExecuted(false, "Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.");
        return false;
    }

    WriteToDebug("Calling LMSInit");
    blnResult = SCORM_CallLMSInitialize();

    if (!blnResult) {
        WriteToDebug("ERROR Initializing LMS");
        InitializeExecuted(false, "Error initializing communications with LMS");
        return false;
    }

    isSCORMAlreadyInitialized = true; // Mark as initialized

    if (SCORM_GetLessonMode() != MODE_REVIEW) {
        if (SCORM_IsContentInBrowseMode()) {
            WriteToDebug("Setting Status to Browsed");
            blnResult = SCORM_CallLMSSetValue("cmi.core.lesson_status", SCORM_BROWSED);
        } else if (!PREVENT_STATUS_CHANGE_DURING_INIT) {
            if (SCORM_GetStatus() == LESSON_STATUS_NOT_ATTEMPTED) {
                WriteToDebug("Setting Status to Incomplete");
                blnResult = SCORM_CallLMSSetValue("cmi.core.lesson_status", SCORM_INCOMPLETE);
            }
        }

        blnResult = SCORM_CallLMSSetValue("cmi.core.exit", SCORM_TranslateExitTypeToSCORM(DEFAULT_EXIT_TYPE)) && blnResult;
    } else if (typeof REVIEW_MODE_IS_READ_ONLY !== "undefined" && REVIEW_MODE_IS_READ_ONLY === true) {
        blnReviewModeSoReadOnly = true;
    }

    WriteToDebug("Calling InitializeExecuted with parameter - " + blnResult);
    InitializeExecuted(blnResult, "");

    return;
}