Forum Discussion

Saumitrajoshi's avatar
Saumitrajoshi
Community Member
4 months ago

Issue with the last Storyline 360 update

Hi E-learning Heroes, Since the last update, I encountered an issue with the storyline Triggers window. It doesn’t display the triggers after 5 to 10 minutes. The triggers only appear again once we...
Articulate 360
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
4 months ago

Hi Saumitrajoshi​,

Sorry to hear that you ran into this issue. This behavior is caused by a bug in the latest Storyline 360 version, and our product team is actively investigating it. I opened a support case on your behalf to get you in touch with our support engineers, who can fix your project file for you. Please keep an eye out for an email from them!

BridgetBrown's avatar
BridgetBrown
Community Member
4 months ago

Do we know when this fix will be put in place. It is really hampering my ability to program. The others issue is even when I uncheck "hide base layer" so that I can see the base layer, the base layer doesn't show. 

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi BridgetBrown,

    It seems as though there's a few different issues being discussed here. To best assist you, it'd be helpful to take a look at the affected file. I've opened a case for you as well, and one of our engineers will be in touch to figure out what's going on!