Forum Discussion
Issue with the last Storyline 360 update
Hi KellyAuner - Can you please open a ticket for us too? One of my designers is having the same issue as reported here and it's causing delays with our project. She states "I am unable to open the project I am working on if I roll back the new update. I get the same error message about shapes using corner radius. The triggers panel will occasionally show the triggers from another slide or layer. The top menu items will be gone. The format option will not appear for the shape chosen. Clicking on something else on the screen, then the shape I need to format, will bring the format tool back, but that only works sometimes. I tend to see these things happening more often when I am copying and pasting assets from one slide to another or layers. The only sure fix is to save (if SL is not frozen, then it has to be forced closed), then close the application and reopen the project again. This really slows me down in developing, and at times have had to redo changes already made." Please advise how we're able to proceed forward?
- KellyAuner4 months agoStaff
Hi, AlethiaJosey!
Thanks so much for sharing how this is impacting your work. I've opened the support case and included your feedback for our engineers to review. They'll be in touch via email to begin troubleshooting.
- TIMOTHYKUHN-5334 months agoCommunity Member
I'm also having an issue with most recent SL update not opening a project and it is giving the "unable to open the project due to radius issue" - attached is the SL file, I will try to get a screen shot of error msg also.
- TIMOTHYKUHN-5334 months agoCommunity Member
screen shot of error
- dawnhochberg4 months agoCommunity Member
KellyAuner We are having the same issues on our team. Pictures are all curved corners and triggers are disappearing. Is there a timeframe on next update to correct this issue? Thank you.
- StevenBenassi3 months agoStaff
Hi dawnhochberg!
Happy to assist!
It would be helpful if we could see a copy of the .story file that's giving you trouble. I've opened a support case on your behalf, and sent an e-mail containing an upload link you can use to share your file privately.
You're in excellent hands troubleshooting with our support engineers, and we can continue the conversation through your case.
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