Forum Discussion

Saumitrajoshi's avatar
Saumitrajoshi
Community Member
7 months ago

Issue with the last Storyline 360 update

Hi E-learning Heroes, Since the last update, I encountered an issue with the storyline Triggers window. It doesn’t display the triggers after 5 to 10 minutes. The triggers only appear again once we...
Articulate 360
storyline 360
KellyAuner's avatar
KellyAuner
Staff
7 months ago

Hi, AlethiaJosey!

Thanks so much for sharing how this is impacting your work. I've opened the support case and included your feedback for our engineers to review. They'll be in touch via email to begin troubleshooting.

dawnhochberg's avatar
dawnhochberg
Community Member
7 months ago

KellyAuner​ We are having the same issues on our team. Pictures are all curved corners and triggers are disappearing. Is there a timeframe on next update to correct this issue?  Thank you.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi dawnhochberg​!

    Happy to assist!

    It would be helpful if we could see a copy of the .story file that's giving you trouble. I've opened a support case on your behalf, and sent an e-mail containing an upload link you can use to share your file privately.

    You're in excellent hands troubleshooting with our support engineers, and we can continue the conversation through your case.