Forum Discussion

Saumitrajoshi's avatar
Saumitrajoshi
Community Member
4 months ago

Issue with the last Storyline 360 update

Hi E-learning Heroes, Since the last update, I encountered an issue with the storyline Triggers window. It doesn’t display the triggers after 5 to 10 minutes. The triggers only appear again once we...
Articulate 360
storyline 360
EvanLloyd's avatar
EvanLloyd
Community Member
3 months ago

This freezing Trigger panel issue has been happening to me for the last month or so. It's been getting more and more frequent recently, needing to close and re-open every 15 minutes or so in order to get each slide's Trigger panel to display correctly. The actions associated with what should be in the trigger panel are still working. However, the panel itself does not update visually until I close and re-open the file.

KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi EvanLloyd,

Thanks so much for reaching out about this. I'm happy to help!

Can you please confirm if you're using the most up-to-date version of Storyline? We're currently on Build 3.102.35072.0. If you're on the current version and are still experiencing this issue, I'd like to take a look at your file and connect you with our Support Engineers. Please feel free to open a case or let me know here and I'll happily open one on your behalf!

  • EvanLloyd's avatar
    EvanLloyd
    Community Member
    3 months ago

    Thanks Kelly,

    I did confirm I'm on the latest version of Storyline and I'm working off of a file stored locally on my machine. It's tricky because it's an issue that's hard to replicate. Yesterday, it was happening every 10-15 minutes as I said. Today, it didn't happen until about 5 hours in to working, and it's only happened once so far. I wonder if it has to do with some sort of cache or memory being full?