Forum Discussion
Issue with viewing full course content
Hello,
Some of our users haven't been able to load all of the content in our course (we host our Rise course in a VLE called Moodle). I've asked our IT Department and they suggested that it was an...
Hello again, our IT support have tested our SCORM Cloud link, and it works in Mac - they did say there was a popup blocker message (although they didn't have one set up?), and then it worked after that. Do you know if this could be causing an issue in our live course?
Would also be good to know if this means that it is our LMS that is causing the issue, since our course looks ok (popup message tbc) in SCORM Cloud?
Thanks for any advice!
Hi Sam,
It appears the behavior you're experiencing is LMS-specific since your course works properly without any adjustments when tested in SCORM Cloud. We recommend working with your LMS support team so they can investigate why your course fails to load properly when hosted in Moodle.
You can enable your course's LMS debug mode to check for any errors or possible warnings your course might be throwing out right before the issue occurs. Information from the logs might help you or your support team to troubleshoot the behavior.
