Forum Discussion
JoseTansengco
3 years agoStaff
Hi Paris,
Sorry to hear that you ran into this issue. Since you mentioned that the behavior was caused by a recent Storyline 360 update, have you tried downgrading to a previous version to see if this helps?
Here are some additional troubleshooting steps that you can try:
- Test the behavior on a new recording to see if it is something that is specific to a certain set of screen recordings, or if it can be consistently replicated across any project file.
- Do a repair of Storyline 360
If the issue persists, reach out to our support team here so we can take a closer look at what's happening!