Forum Discussion
Issues with audio/video playing on Thinkfic LMS.
this sounds like a performance problem with the browser
is the course running in an iframe or in a popup on the learning platform?
running in a separate browser tab or a popup the course has significantly more processor power at its disposal
Hi Jürgen Schoenemeyer, the module just opens in a new tab with the learning platform.
In my additional testing to resolve this problem, I came across a few articles that were similar to this one in which users reported experiencing similar problems with their IOS devices (iPad/iPhone) running various versions. (Article 1/Article 2).
While performing my tests, I used different IOS devices and observed that the same issues were not being replicated in either of the devices while I tested the module for the second time.
Let me phrase it in this way:
As an illustration, in module 1 I have an audio on the first slide and a video on the second slide. Therefore, the first slide is fine when I test it on the iPad, but on the second slide, the video continues playing without any audio. I then refreshed the webpage and was unable to reproduce the problem for a second time.
However, when I tried the same module on an iPhone 13 running version 16.3.1, the module worked flawlessly for the first time.
When I approached Articulate Support, they ultimately came to the conclusion that it might be a software bug.
I wish someone had discovered a solution for this!