In my employer's LMS, we have courses produced in-house in Presenter 360 and Storyline 360, as well as content from outside vendors. If I try to view one of our in-house classes on my iPad, there's no sound. Vendor courses do run with sound. Is there some setting on my iPad, or something about the courses we produced, that would cause our classes to run without sound? Does Safari not like my voice-overs? (just kidding on that last question!)
Be sure that the side switch on your iPad is not set to Mute, and also that you have updated and republished any problem courses with the latest version of Storyline -- my clients had this problem too.
Thanks Mark! My iPad doesn't have a Mute switch (which reminds me of a particular insurance commercial I've seen lately). But I will try republishing one of the classes and see if that helps; the last time I published it was May of 2020.
No, that didn't help. I checked for updates and republished a course that was produced in Presenter, but still no sound when running the class on an iPad. I do get sound when I view youtube videos, or when viewing one of our vendor courses. No audio with my newest Storyline-produced class either. Any other suggestions?
Aha! Someone pointed out to me how to do the upper-right-side swipe-down turn-off-silent-mode maneuver on the iPad, AND I added the Google Chrome app and shut down and restarted the iPad, and now even the older modules that I produced will run with sound. Yay! Sometimes it takes a village to view a course...
Hooray! And that's a good idea about adding Google Chrome as another way to test, which I'll adopt too! What's confusing about that side switch too is some apps are silenced by it, and others (like YouTube) are not.
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What file format are you using for your audio files? What file format does your vendor use for their audio files?
Be sure that the side switch on your iPad is not set to Mute, and also that you have updated and republished any problem courses with the latest version of Storyline -- my clients had this problem too.
I import mp3's into my projects, and our vendor says they do the same.
Thanks Mark! My iPad doesn't have a Mute switch (which reminds me of a particular insurance commercial I've seen lately). But I will try republishing one of the classes and see if that helps; the last time I published it was May of 2020.
Hi Mark,
No, that didn't help. I checked for updates and republished a course that was produced in Presenter, but still no sound when running the class on an iPad. I do get sound when I view youtube videos, or when viewing one of our vendor courses. No audio with my newest Storyline-produced class either. Any other suggestions?
Thanks,
Karen
Aha! Someone pointed out to me how to do the upper-right-side swipe-down turn-off-silent-mode maneuver on the iPad, AND I added the Google Chrome app and shut down and restarted the iPad, and now even the older modules that I produced will run with sound. Yay! Sometimes it takes a village to view a course...
Hooray! And that's a good idea about adding Google Chrome as another way to test, which I'll adopt too! What's confusing about that side switch too is some apps are silenced by it, and others (like YouTube) are not.
Ooh, great feedback, Karen! Thanks for popping back in with the solution that works for you.
Thanks Leslie! This forum has been very helpful to me.