Able to hear sound but no video / picture on Mobile devices - iPad / iPhone

Apr 22, 2016

Jainam Shah
By Jainam Shah

We are publishing our files in HTML output - SCROM 1.2.

On iPad we can hear sound but no video / picture is displaying.

1 Reply
Leslie McKerchie
almost 8 years ago04/22/16 at 5:17 pm (UTC)

Hi Jainam!

You may find that videos in your Articulate Storyline 2 courses don't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.

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