Forum Discussion

JessicaChapman's avatar
JessicaChapman
Community Member
4 years ago

Issues with 'Lack of memory"

Hi,

I'm a new user to storyline and my entire team is having issues with the software.  It keeps telling us we don't have enough memory to save files, but we are all on brand new laptops and have no other programs open.  We lose chunks of work every time even if we have been saving frequently.  I've seen the same issue in a few older threads, but nothing I have seen in there seems to fix it.  Any ideas?    

* Edit.  I did file a ticket too. 

 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Hello Ethree,

    I appreciate you reaching out, and great call on starting a case with us! I see you're working with my teammate, Matthew, so you're in great hands! I'll be following along in your case to share any pertaining info here.