Forum Discussion

KaileyVanDerSpa's avatar
KaileyVanDerSpa
Community Member
2 months ago

Issues with Rise 360 Interactivity elements and extra padding in content blocks

Hi Everyone!

My team and I are relatively new to Articulate Rise 360. Over the past week, within our microlearning courses in Rise we are experiencing some HMTL coding issues. For example, the flip card activity overlaps the text in the content block below. Another example, is that there is significant added padding to text blocks and accordions blocks. These issues are only visible in preview mode. When I down the Scorm file, the same issues appears (which does make sense). Looking for some advice on what my team can troubleshoot? I have submitted two technical support tickets this week and both have gone unanswered. 

advice
rise 360
  • SamHill's avatar
    SamHill
    Super Hero
    2 months ago

    Hi KaileyVanDerSpa I'd say these issues are quite unique and unusual things to see. Are you possibly using an unsupported browser to view the content? This is the list of OS+Browser combinations supported: https://access.articulate.com/support/article/System-Requirements-for-Rise#viewing-content

    It's not easy to see what is going on from the image alone. As I said, not something I've seen before and so can't offer an easy solution. I think you are going to have more luck in working with support as you will be able to privately share your authoring file with them. It looks like something whacky with padding is going on, but we'd need to see the individual block configuration to determine that. If the configuration in the blocks is all good, I'd start looking at the browser + OS that is being used, and also checking for anything unusual in the developer console.

  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hello Kailey,

    I'm sorry to hear that you haven't received the email response from support. I see that my colleague, Dexter, sent a response last Friday. You may need to check your spam or junk folder. If the email is not there either, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the articulate.com domain to an approved senders list or a company allowlist.

    I have informed Dexter, in your case, that you haven't received his email. In the meantime, I pasted a copy of his response below for your reference. Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!

    From: Articulate Support [support@articulate.com]
    Sent: 9/27/2024, 8:38 PM
    To: ***
    Subject: Articulate Support Chat

    Hi Kailey,

    Thanks for contacting Articulate Support!

    I'm so sorry you're facing an issue with the flip cards and accordion interactions overlapping the text in another block.

    Can you please confirm if the issue persists when you try to duplicate the Microlearning content?

    If the issue persists, here are the things we can try to troubleshoot the issue: 

    • Clear your browser's cache. This article details how to clear the browser cache for all major browsers:
    https://www.articulate.com/support/article/How-To-Clear-Your-Browser-Cache

    • Use your browsers' Incognito or InPrivate mode 

    • Use another browser such as Mozilla Firefox

    • If you're connected to a VPN, try temporarily disconnecting from it.

    If the issue persists, please try temporarily connecting to a network outside your organization, preferably a less-restricted network. 

    Looking forward to your update.

    Dexter Sadang
    Customer Support Engineer

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