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BirgitBrock-2e4's avatar
BirgitBrock-2e4
Community Member
2 days ago
Solved

Ist Articulate Rise 360 down?

Hallo zusammen. Ist Articulate Rise 360 daneben? Zuerst lief heute Morgen alles problemlos. Jetzt kann ich mich nicht mehr anmelden.

  • Hi Sheri_Matt,

    I hear you. Some Articulate 360 features are still affected by the ongoing issue with our cloud service provider. That includes publishing in Storyline and media processing or loading in Rise 360.

    Our engineers are working closely with the provider to get everything running smoothly again. You can find the most recent details on our Articulate Status page.

    We understand how disruptive this can be. Thanks for bearing with us as we resolve it.

8 Replies

  • Sheri_Matt's avatar
    Sheri_Matt
    Community Member

    It is still not working for me.  I cannot load a Rise course and I get "still processing" when trying to publish a Storyline.  

     

    • EricSantos's avatar
      EricSantos
      Staff

      Hi Sheri_Matt,

      I hear you. Some Articulate 360 features are still affected by the ongoing issue with our cloud service provider. That includes publishing in Storyline and media processing or loading in Rise 360.

      Our engineers are working closely with the provider to get everything running smoothly again. You can find the most recent details on our Articulate Status page.

      We understand how disruptive this can be. Thanks for bearing with us as we resolve it.

  • Hi everyone,

    I’m glad to hear the issue is resolved for some of you! We encountered a problem with our cloud service provider that affected access to some Articulate 360 products.

    Everything is more stable now, and our team is continuing to monitor the systems closely.

    If you’re still running into trouble, please let us know here or check our Articulate Status page for the latest updates.

    Thanks again for your patience while things got back to normal.

    • LisaAmbacher's avatar
      LisaAmbacher
      Community Member

      Hi, writing from Germany, Rise is not loading, it has been more than an hour.