Forum Discussion
JAWS won't find focus or read anything on Lightbox
Hello ErinVincent,
I have some great news to share! We just released Storyline 360 Update 97, which includes the fix for the bug where screen readers didn't announce text on lightbox slides. Please update Storyline 360 in your Articulate 360 desktop app to take advantage of this fix!
See file for example.
Hi Erin,
Happy to help!
When your lightbox appears, try navigating to the text using the Down key on your keyboard. This should allow JAWS to read the text on the lightbox, and you should see something like this on the screen indicating JAWS is reading the text:
I used the latest version of Microsoft Edge and JAWS 2024 for this test, and everything seemed to work as expected. You can check out this article for more information on navigating slide content.
Let me know how it goes!
Hi Jose,
That's not the issue. I have tried everything I know to do and JAWS will not find focus on the lightboxes. I have attached a screen demo for you to view. I have tried with JAWS 2020, JAWS 2023, the last 4 iterations of SL and SL Beta and I am still having the same issue.
Hi ErinVincent,
Thanks for the additional information. Would you mind testing using JAWS 2024 to see if you encounter the same behavior? Here's the version of JAWS I used for testing for your reference:
We are also looking into reports of this issue happening with other versions, so we'll do more testing on our end and share updates as soon as we know more!
Hi Jose,
I tested in that same version of JAWS and still no luck. See recording.
Has this been resolved? Still has issues with this.
Hi LemelCov,
Thanks for checking in on this!
I don't have an update to share at this time. Our team is aware of this bug, so we'll share any news with you here.
