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ErinVincent's avatar
ErinVincent
Community Member
3 months ago
Solved

JAWS won't find focus or read anything on Lightbox

Hi, My team is having issues with JAWS not reading any information in light boxes. We tried SL Versions 3.96.33815.0 (1/21/25) to 3.93.33359.00 (Oct 22, 2024) with JAWS 2020 and JAWS 2023 and it's n...
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Articulate 360
e-learning development
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JoseTansengco's avatar
JoseTansengco
Staff
3 months ago

Hi Erin,
Happy to help!

When your lightbox appears, try navigating to the text using the Down key on your keyboard. This should allow JAWS to read the text on the lightbox, and you should see something like this on the screen indicating JAWS is reading the text:

I used the latest version of Microsoft Edge and JAWS 2024 for this test, and everything seemed to work as expected. You can check out this article for more information on navigating slide content. 

Let me know how it goes!

ErinVincent's avatar
ErinVincent
Community Member
3 months ago

Hi Jose,

That's not the issue. I have tried everything I know to do and JAWS will not find focus on the lightboxes. I have attached a screen demo for you to view. I have tried with JAWS 2020, JAWS 2023, the last 4 iterations of SL and SL Beta and I am still having the same issue. 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 months ago

    Hi ErinVincent,

    Thanks for the additional information. Would you mind testing using JAWS 2024 to see if you encounter the same behavior? Here's the version of JAWS I used for testing for your reference:

    We are also looking into reports of this issue happening with other versions, so we'll do more testing on our end and share updates as soon as we know more!

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        3 months ago

        Hi ErinVincent,

        Thanks for the additional information. After further testing, we've determined that this appears to be a bug in how the screen reader cannot read a lightbox slide's text. I've shared your test results with our product team and included this community thread in the bug report so we can notify you as soon as a fix is released. 

        As a workaround, consider changing your design so that, instead of lightboxing a slide, jump to it. Or, show the information on another layer within the same slide!

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