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EmilyMcDonell's avatar
EmilyMcDonell
Community Member
3 years ago

Keyboard triggers not working on one layer

Hi! I'm updating a course in Storyline 3 for accessibility. I have a number of slides that have a "source" layer (ie references), with each reference listed in a separate textbox with both a click trigger and a keyboard trigger. The keyboard triggers work just fine on other layers with buttons and so forth, but the textbox keyboard trigger just won't work when I run it through JAWS. I'm using the latest version of Chrome, latest version of JAWS, latest version of Storyline 3. Thoughts? Slide attached. TIA!

storyline 360
  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Emily.

    Thank you for sharing your .story file!

    I published your file for the web (using Storyline 3) and tested it in Chrome with JAWS open. When I tab to the marker and press the space bar, the layer opens. Tabbing to the X and pressing space, closes the layer.

    Are you experiencing something different?

  • EmilyMcDonell's avatar
    EmilyMcDonell
    Community Member
    3 years ago

    Hi Maria,

    Yes, when I try to use the keyboard trigger, nothing happens. The click-trigger works fine. I just got a response from Articulate Support, so I'll see what they have to say. Thanks!

    Emily

  • BarbaraJacobs-1's avatar
    BarbaraJacobs-1
    Community Member
    3 years ago

    Emily, what was the fix from Articulate Support?  Recently one of our team members is experiencing the same issue with JAWS.

    Maria, you tested this with JAWS and it works ok?

  • BarbaraJacobs-1's avatar
    BarbaraJacobs-1
    Community Member
    3 years ago

    Thanks, Maria - I'll give that a try.  I've not had issues with it in  terms of focus order or checks with Read Aloud, so it is currently a mystery to me.  I'll let you know!  

     

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