Forum Discussion

FrazerGregory-b's avatar
FrazerGregory-b
Community Member
6 months ago

Lack of consistency when working with and reviewing fonts in Rise - Why?

Hello everyone
Firstly I acknowledge that this topic may well have been raised before but I could do with some up to date support on this issue please.
I am developing a project in Rise and have chosen Lato as my font of for both headings and body text. When I preview my work all is well. When I send it along to Review and I look at it, all is well. When I share the link with my SME the font is replaced with what looks like Times New Roman.
Why?
Thanks for any support on this one.
Frazer

Rise 360
  • KarlMuller's avatar
    KarlMuller
    Community Member
    6 months ago

    When you use the Share link, does the font change for every person every time in every browser, or does it happen only to this one SME?

  • FrazerGregory-b's avatar
    FrazerGregory-b
    Community Member
    6 months ago

    Hello
    Our organisation uses Edge and Chrome. I will have a look into that though. Thanks.

  • Tim_'s avatar
    Tim_
    Community Member
    6 months ago

    i"ve noticed it too, for quite some time. Only noticed it happening when using Review, Chrome/Edge on Windows. When the course is published, the font is correct. It's noticable because when putting in review notes a screen grab shows the page using Times font, no matter what font is selected in the theme.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      6 months ago

      Hi Tim!

      Sorry to hear you've been affected by this issue!

      Our development team is tracking a known bug that causes feedback screenshots to show a different font for Rise 360 courses. I've linked this discussion to the bug report and will provide updates as soon as a fix is in place.

      Thank you for your patience. Sorry if this has been slowing you down!

      • FrazerGregory-b's avatar
        FrazerGregory-b
        Community Member
        6 months ago

        That is a weird happening eh?
        So when you take a screenshot it changes the font in that screenshot.
        Blimey magic really is a thing.

  • FrazerGregory-b's avatar
    FrazerGregory-b
    Community Member
    6 months ago

    I started off with Calibri as my font and went through the conversion process to turn it into a WOFF file, That showed up in my SME's Review as changed to TNR. I thought because it was a custom font that might be the reason so I opted for one included in Rise (Lato).
    I'll start to lose confidence in Rise if I can't trust it to act accordingly.

  • FrazerGregory-b's avatar
    FrazerGregory-b
    Community Member
    6 months ago

    Do I have to contact Articulate directly about this or can someone on the forum get this in front of staff to look into?

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