Forum Discussion
Latest update messing up captions
I noticed a bug in a project I am working on. I have a video with an SRT file on my base layer, then two more layers with the same video, but different SRT files attached to them. My users can choos...
Hi Bronwyn,
Thanks for reaching out about this!
Are you willing to share your file with our team? You can upload it here or privately in a support case so we can do some further testing. We'll delete it from our systems once troubleshooting is complete.
Thank you. Just submitted a case.
Hi Bronwyn,
Thanks for submitting a case to our Support team! My colleague Cleo sent an email recommending adding layers and triggers to resolve the issue.
Let me know if you haven't received the email, and I'd be happy to assist.
Hi Eric. Thank you! I did get Cleo's email, and tried the suggestion...and it worked...until I tried it again on another project and it didn't. :( I emailed Cleo back explaining the issue. I appreciate your help! Definitely something that needs to get resolved soon!
Thank you for confirming, Bronwyn, and I'm sorry to hear the issue persists with another project. We received your email. Please expect a response from Cleo shortly.
You're in good hands with him!
