Forum Discussion
KathrynBoddice
2 years agoCommunity Member
latested install issues
I have installed the latest version today (3.77.30587.0), and annoyingly this has deleted saved colour palettes that I had created.
Also on trying to edit the colour of a state of a marker, it wi...
JohnMorgan-c50c
2 years agoFormer Staff
Hi Kat,
Thanks for reaching out about this! I understand that you are seeing two issues after updating to build 3.77.30587.0 of Storyline.
- The color palette you used in build 3.76.30446.0 isn't appearing in the update.
- When you view the color palette for the states you created for your markers, you see a blank space where the colors should be.
I would be happy to work with you to figure out why this is happening!
After doing some testing, I wasn't able to recreate the two issues you were experiencing. Below is a Peek video of my testing.
Before we start troubleshooting the issues, I have a few follow-up questions regarding the situation so I can better understand what you are experiencing.
- Is this happening with more than one file or is this the only one?
- Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
- I’ve attached a Story file that I used in the test video. The color palettes display properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
I look forward to your response!