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I've just encountered an issue on a slide with multiple layers.
Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that contains text, that can be accessed at any point by clicking a separate button. The sixth layer should be able to appear on top of the other layers when opened, and it has a background graphic that prevents the user clicking a button to open any of the other layers.
The issue I have found is that the text layer appears behind the other, already open layers.
This seems to be a new issue, as the file I'm working on worked fine when tested previously, which was over a month ago.
Strangely, if I drag the text layer to the bottom of my layers panel, it clears the issue, but to my knowledge, Storyline should display the latest layer to be opened on top of the stack, regardless of where they are positioned oin the layers panel.
We've tested this on two PCs running two different versions of Storyline and the issues persists in both the Preview mode and in the web-publish which is then viewed in Chrome.
I haven't seen that issue. But if the layer that's on the top in the Layers panel doesn't appear above the other layers when previewed or published, that is what's politely called "unexpected behavior." I suggest you submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
Thanks Judy, I've done that too, I just wanted to raise the issue with a wider audience to see whether this was something that's affecting other users as well.
I saw something similar a couple of weeks ago and was so busy I couldn't stop and report and then fixed it but had to create what I thought were unnecessary triggers to bring it to the front
Dragging the offending layer to the bottom of the stack was the work around that worked for me. I'm sure there'll be an instance where this doesn't work, depending on individual setups, but it's worth a try as the quickest possible fix, while we wait for the bug to be squashed.
I see you've connected with my teammate, Ian, in a support case. They haven't been able to replicate the issue and would like to test your file. You can share your project with Ian in your case so we can troubleshoot further!
Thanks for following up and sharing your .story file!
As Ian shared through your support case, we have this behavior logged as a bug in Storyline 360. I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest dragging the Layer that is being obscured to the bottom of the Slide Layers panel.
Thank you for your patience! Sorry if this has been slowing you down!
I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:
Layer content could display incorrectly
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!
Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like "we've sorted this with a new release woo hoo" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.
In the current version of Storyline 360, I tested the behavior we previously had logged as a bug. However, I was unable to replicate the same issue. I've attached a sample copy of the file I used for testing, for your reference!
Here's a quick Peek showing a slide's top Layer, no longer being obscured by previous Layers.
Do you mind sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case so we can take a closer look!
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I've just encountered an issue on a slide with multiple layers.
\n
Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that contains text, that can be accessed at any point by clicking a separate button. The sixth layer should be able to appear on top of the other layers when opened, and it has a background graphic that prevents the user clicking a button to open any of the other layers.
\n
The issue I have found is that the text layer appears behind the other, already open layers.
\n
This seems to be a new issue, as the file I'm working on worked fine when tested previously, which was over a month ago.
\n
Strangely, if I drag the text layer to the bottom of my layers panel, it clears the issue, but to my knowledge, Storyline should display the latest layer to be opened on top of the stack, regardless of where they are positioned oin the layers panel.
\n
We've tested this on two PCs running two different versions of Storyline and the issues persists in both the Preview mode and in the web-publish which is then viewed in Chrome.
Has anyone else seen this issue?
","body@stringLength":"1237","rawBody":"
I've just encountered an issue on a slide with multiple layers.
\n
Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that contains text, that can be accessed at any point by clicking a separate button. The sixth layer should be able to appear on top of the other layers when opened, and it has a background graphic that prevents the user clicking a button to open any of the other layers.
\n
The issue I have found is that the text layer appears behind the other, already open layers.
\n
This seems to be a new issue, as the file I'm working on worked fine when tested previously, which was over a month ago.
\n
Strangely, if I drag the text layer to the bottom of my layers panel, it clears the issue, but to my knowledge, Storyline should display the latest layer to be opened on top of the stack, regardless of where they are positioned oin the layers panel.
\n
We've tested this on two PCs running two different versions of Storyline and the issues persists in both the Preview mode and in the web-publish which is then viewed in Chrome.
Has anyone else seen this issue?
","kudosSumWeight":0,"postTime":"2024-07-05T08:29:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875675_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":207},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I've just encountered an issue on a slide with multiple layers. \n Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsODc1Njc2","node":{"__ref":"ForumReplyMessage:message:875676"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsODc1Njc3","node":{"__ref":"ForumReplyMessage:message:875677"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsODc1Njc4","node":{"__ref":"ForumReplyMessage:message:875678"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsODc1Njc5","node":{"__ref":"ForumReplyMessage:message:875679"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsODc1Njg0","node":{"__ref":"AcceptedSolutionMessage:message:875684"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NzU2NzYsMTIxNzE5Mg","node":{"__ref":"ForumReplyMessage:message:1217192"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:875675":{"__typename":"Conversation","id":"conversation:875675","solved":true,"topic":{"__ref":"ForumTopicMessage:message:875675"},"lastPostingActivityTime":"2025-02-19T09:13:59.396-08:00","lastPostTime":"2025-02-19T09:13:59.396-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:875675":{"__typename":"ModerationData","id":"moderation_data:875675","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:875675_1":{"__typename":"Revision","id":"revision:875675_1","lastEditTime":"2024-07-05T08:29:54.000-07:00"},"CachedAsset:theme:customTheme1-1742806434014":{"__typename":"CachedAsset","id":"theme:customTheme1-1742806434014","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Layer appearing behind other layers when opened","moderationData":{"__ref":"ModerationData:moderation_data:875676"},"body":"
I haven't seen that issue. But if the layer that's on the top in the Layers panel doesn't appear above the other layers when previewed or published, that is what's politely called \"unexpected behavior.\" I suggest you submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
I haven't seen that issue. But if the layer that's on the top in the Layers panel doesn't appear above the other layers when previewed or published, that is what's politely called \"unexpected behavior.\" I suggest you submit a case directly to the Articulate staff. You can do that here: https://access.articulate.com/support/contact
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Thanks Judy, I've done that too, I just wanted to raise the issue with a wider audience to see whether this was something that's affecting other users as well.
Thanks Judy, I've done that too, I just wanted to raise the issue with a wider audience to see whether this was something that's affecting other users as well.
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I saw something similar a couple of weeks ago and was so busy I couldn't stop and report and then fixed it but had to create what I thought were unnecessary triggers to bring it to the front
I saw something similar a couple of weeks ago and was so busy I couldn't stop and report and then fixed it but had to create what I thought were unnecessary triggers to bring it to the front
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Hi Phil,
\n
Can you share your solution for bringing the layer to the front? I'm having the same issue.
Can you share your solution for bringing the layer to the front? I'm having the same issue.
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Dragging the offending layer to the bottom of the stack was the work around that worked for me. I'm sure there'll be an instance where this doesn't work, depending on individual setups, but it's worth a try as the quickest possible fix, while we wait for the bug to be squashed.
Dragging the offending layer to the bottom of the stack was the work around that worked for me. I'm sure there'll be an instance where this doesn't work, depending on individual setups, but it's worth a try as the quickest possible fix, while we wait for the bug to be squashed.
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Hi David,
\n
I see you've connected with my teammate, Ian, in a support case. They haven't been able to replicate the issue and would like to test your file. You can share your project with Ian in your case so we can troubleshoot further!
I see you've connected with my teammate, Ian, in a support case. They haven't been able to replicate the issue and would like to test your file. You can share your project with Ian in your case so we can troubleshoot further!
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Hi Kelly, I shared a file earlier today, so that should be with you now.
Hi Kelly, I shared a file earlier today, so that should be with you now.
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Hi David!
\n
Thanks for following up and sharing your .story file!
\n
As Ian shared through your support case, we have this behavior logged as a bug in Storyline 360. I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest dragging the Layer that is being obscured to the bottom of the Slide Layers panel.
\n
Thank you for your patience! Sorry if this has been slowing you down!
Thanks for following up and sharing your .story file!
\n
As Ian shared through your support case, we have this behavior logged as a bug in Storyline 360. I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest dragging the Layer that is being obscured to the bottom of the Slide Layers panel.
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Thank you for your patience! Sorry if this has been slowing you down!
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Hi everyone!
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I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:
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Layer content could display incorrectly
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Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!
I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:
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\n
Layer content could display incorrectly
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Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!
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Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like \"we've sorted this with a new release woo hoo\" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.
Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like \"we've sorted this with a new release woo hoo\" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.
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I'm having this issue today (Feb 2025) and I've tried dragging the layer to the bottom and it is not working. Anyone know of another way around this?
I'm having this issue today (Feb 2025) and I've tried dragging the layer to the bottom and it is not working. Anyone know of another way around this?
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In the current version of Storyline 360, I tested the behavior we previously had logged as a bug. However, I was unable to replicate the same issue. I've attached a sample copy of the file I used for testing, for your reference!
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Here's a quick Peek showing a slide's top Layer, no longer being obscured by previous Layers.
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Do you mind sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case so we can take a closer look!
In the current version of Storyline 360, I tested the behavior we previously had logged as a bug. However, I was unable to replicate the same issue. I've attached a sample copy of the file I used for testing, for your reference!
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Here's a quick Peek showing a slide's top Layer, no longer being obscured by previous Layers.
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\n
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Do you mind sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case so we can take a closer look!
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