Forum Discussion

DavidTait's avatar
DavidTait
Super Hero
9 months ago
Solved

Layer appearing behind other layers when opened

I've just encountered an issue on a slide with multiple layers. Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    9 months ago

    Hi everyone!

    I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:

    • Layer content could display incorrectly

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!

KellyAuner's avatar
KellyAuner
Staff
9 months ago
Copy LinkReport

Hi everyone!

I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:

  • Layer content could display incorrectly

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!

EmmaClayton-6b9's avatar
EmmaClayton-6b9
Community Member
6 months ago
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Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like "we've sorted this with a new release woo hoo" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.

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opened","id":"message:875675","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:327912"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:875675"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:875675"},"body@stripHtml({\"truncateLength\":200})":" I've just encountered an issue on a slide with multiple layers. \n Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that...","body@stringLength":"1237","rawBody":"

I've just encountered an issue on a slide with multiple layers.

\n

Five of the layers are set up to behave like an accordion, with triggers used to show and hide each one. There is a sixth layer that contains text, that can be accessed at any point by clicking a separate button. The sixth layer should be able to appear on top of the other layers when opened, and it has a background graphic that prevents the user clicking a button to open any of the other layers.

\n

The issue I have found is that the text layer appears behind the other, already open layers.

\n

This seems to be a new issue, as the file I'm working on worked fine when tested previously, which was over a month ago.

\n

Strangely, if I drag the text layer to the bottom of my layers panel, it clears the issue, but to my knowledge, Storyline should display the latest layer to be opened on top of the stack, regardless of where they are positioned oin the layers panel.

\n

We've tested this on two PCs running two different versions of Storyline and the issues persists in both the Preview mode and in the web-publish which is then viewed in Chrome.

Has anyone else seen this issue?

","kudosSumWeight":0,"postTime":"2024-07-05T08:29:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875675_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":208},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:875675":{"__typename":"Conversation","id":"conversation:875675","solved":true,"topic":{"__ref":"ForumTopicMessage:message:875675"},"lastPostingActivityTime":"2025-02-19T09:13:59.396-08:00","lastPostTime":"2025-02-19T09:13:59.396-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:875675":{"__typename":"ModerationData","id":"moderation_data:875675","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:875675_1":{"__typename":"Revision","id":"revision:875675_1","lastEditTime":"2024-07-05T08:29:54.000-07:00"},"ForumReplyMessage:message:1201970":{"__typename":"ForumReplyMessage","id":"message:1201970","conversation":{"__ref":"Conversation:conversation:875675"},"author":{"__ref":"User:user:600432"},"revisionNum":1,"uid":1201970,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Layer appearing behind other layers when opened","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1201970"},"parent":{"__ref":"AcceptedSolutionMessage:message:875684"},"body":"

Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like \"we've sorted this with a new release woo hoo\" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.

","body@stringLength":"942","rawBody":"

Hi, I've got this issue too and it does appear to be related to the stack order - its taken me approx. 6 hours to identify that its yet another Storyline bug and not something that I'm doing wrong. Bugs are fixed with each release but new bugs appear with each release. When will Articulate get to grips with thorough testing of it core functionality? I seem to be spending more time having to identify then work around new bugs. This isn't something that should be happening with each release. Its all very well adding replies like \"we've sorted this with a new release woo hoo\" but what about those of us whose company needs to package each new release that can take weeks to arrive - we just have to live with these bugs. Furthermore, this layering bug is not one I can find a workaround for. And no, I can't upload a file for you to test. Rant over. Please, Articulate, please sort out your software testing prior to a new release.

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Hi everyone!

\n

I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:

\n\n

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!

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Hi everyone!

\n

I have some great news to share. We just released an update for Storyline 360. In Build 3.90.32850.0, we’ve included important fixes and new features. One of the bugs we’ve fixed is:

\n\n

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here!

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