Forum Discussion
Library360: Can't see video still images?
When using the videos in library360 I'm no longer able to see a still image of the video and now I just see error icons.
I can still preview the video but it takes up a lot of time having to preview each one to see if it relates to what I'm searching for.
Is this happening to anyone else and is there a solution?
I've attached an image as well.
Hello Andrew,
Sorry for the trouble! I appreciate the investigation you've already done and the screenshot you shared. We are aware of the issue with loading Content Library videos. Our engineers are currently working on a fix, and we'll let you know once it's available. In the meantime, you can subscribe to real-time status updates here.
Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.
Hi Andrew,
Happy to let you know that Content Library video thumbnails are loading normally again. We apologize for the disruption.
Let us know if you still have issues, and we'll work closely with you.
