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marisaorlando's avatar
marisaorlando
Community Member
17 days ago

Lightbox in blank

I am having a problem with lightboxes. The lightbox opens blank and the course freezes; if I switch to any window on my computer and go back to the browser then I can see the contents of the lightbox correctly.

The lightbox must open with a trigger in the master slide when a link is clicked, when a certain condition occurs. This is a template created specifically and that we have already used in many courses without ever having problems. The only apparent difference is that the content of the main slide is a video.

Articulate 360
community
e-learning development
storyline 360

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  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    16 days ago

    Hello marisaorlando, 

    Thanks for reaching out! I couldn't replicate this behavior when inserting a video on the base slide on our latest version of Storyline (Update 98). 

    • Have you tried importing your slides into a brand new .story file? 
    • Is this happening with any other project files that include a lightbox or just this one?
      • Where are you viewing this behavior? I'm curious if this is happening in Preview or in a specific published output. 

     

    As a first step, I recommend a repair of Storyline 360. Sometimes, a quick repair will fix some erratic behavior!

    Please let us know if you're still encountering this issue with the lightbox functionality after the repair. You can share a screen recording of this behavior along with your .story file in this thread or privately in a support case.

    Looking forward to hearing from you! 

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The lightbox must open with a trigger in the master slide when a link is clicked, when a certain condition occurs. This is a template created specifically and that we have already used in many courses without ever having problems. The only apparent difference is that the content of the main slide is a video.

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I am having a problem with lightboxes. The lightbox opens blank and the course freezes; if I switch to any window on my computer and go back to the browser then I can see the contents of the lightbox correctly.

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The lightbox must open with a trigger in the master slide when a link is clicked, when a certain condition occurs. This is a template created specifically and that we have already used in many courses without ever having problems. The only apparent difference is that the content of the main slide is a video.

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Hello marisaorlando, 

\n

Thanks for reaching out! I couldn't replicate this behavior when inserting a video on the base slide on our latest version of Storyline (Update 98). 

\n\n

 

\n

As a first step, I recommend a repair of Storyline 360. Sometimes, a quick repair will fix some erratic behavior!

\n

Please let us know if you're still encountering this issue with the lightbox functionality after the repair. You can share a screen recording of this behavior along with your .story file in this thread or privately in a support case.

\n

Looking forward to hearing from you! 

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