Forum Discussion
LIghtbox slide is triggering incorrect quiz response
Hello. I have lightbox slides in a Test mode course. I am on a test mode slide. I click to see the lightbox slide. When I return to the course test mode slide, it immediately shows the "incorrect" response layer of the slide. Some way, it is counting the lightbox slide as an incorrect response on the test mode slide. It's not happening on every slide though. Any ideas on how to resolve the issue?
Hi Cappie,
I'm eager to find out what's causing the incorrect layer to appear! Could you help me with these clues?
- What version of Storyline are you using? Click on the Help tab, then About Storyline.
- Do you see the problem during preview, in the published output, or both?
- If you can share the .story file, that would greatly help us. You can use this secure upload link to share it privately.
1. Still using Storyline2 unfortunately. 2. See issue in both3. Will upload file to your link.
Thanks for your help!
Hi Cappie,
Thanks for sharing your file with our team! It looks like Lianne was able to replicate the issue in both Storyline 3 and 360, so a repair may help the problem you're coming across.
Let Lianne know if you're still running into the same issue once you go through the steps!
I am running into this same issue in a course that I created in 360. I'd be interested in the repair! Can you share?
Hi Susan!
I'm sorry to hear you're running into this issue!
When Storyline 360 isn't working as expected, a simple repair usually fixes the problem. If the repair doesn't work, you may also try these steps to fix unexpected or erratic behavior.
We'd be happy to investigate further if the steps above don't help. You may share your Storyline project file in a support case!
