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NicoleGniadek-8's avatar
NicoleGniadek-8
Community Member
3 months ago

LMS showing initial fail even after subsequent pass

Hello, 

I am helping one of our employees troubleshoot his course. There is a 5 question quiz at the end. We set up the triggers so that the results should only be submitted if the employee passes the quiz. Otherwise, the trigger is set to reset the results and prompt the employee to retake the quiz. Picture is attached for reference. 

There seems to be a miscommunication with our LMS, however. When testing the course, I intentionally fail the quiz the first time, and then pass it the second time around to see how the LMS responds. You can see in the attached image that the LMS reports the updated passing score or 80% or 100%, but still shows the initial Fail in the Pass/Fail section. Does anyone know why this might be happening and how we might be able to resolve it? 

Thank you!

Edit: Our LMS is part of Saba Talentspace, for reference.