Hi Nicole,
Thanks for reaching out!
The first thing I recommend doing is testing the behavior of your course in SCORM Cloud. A behavior that's specific to your LMS will need to be checked by its support team.
If you can replicate the behavior in SCORM Cloud, try changing the reporting options to see if this helps. Some LMSs interpret reporting options differently, and switching between options to find one that works best in your LMS is something you can test for:
If you can replicate the problem in SCORM Cloud, and switching between reporting options doesn't help, please open a case with our support team here so we can take a closer look at your triggers and how they interact with your coures's completion event.
