Forum Discussion
Low on Memory?! Cant save!
Got this message when saving:
The project file could not be saved.
Your system appears to be low on memory. Please close any other programs and try again.
I have 12GB RAM, 3GB used 8GB Free!
What should I do, don't want to redo that whole section again...
My project is 108 slides comprising of lots of quiz questions, 8 sections
- JordanHall-2433Community Member
This is very annoying. May have to switch to a more reliable software, unfortunately.
- GerryWasilukCommunity Member
Try closing all other programs you have open, especially any browsers like FireFox. If there are any background processes or programs in the Systray that you can close, do that also. Be sure you are saving locally to your PC.
If you can then save, then reboot after.
- DanStrongCommunity Member
I had everything shut down, with 8GB ram free.
Managed to get out of it by opening another instance of Storyline and copying everything across. Restarting the original instance they copying everything back, it then managed to save after been restarted. This looks like a bug as I had so much RAM left.
Is there anywhere I can submit one?
Thanks
- JohnathanBro581Community Member
http://www.ntcore.com/4gb_patch.php
We used this...(not created by our team)...but after we had so many problems and wasted time with the low memory and "cannot save" issue, we researched and tried...after install, problem went away...
AGAIN, not created by us or officially endorsed by our team..."its use at your own risk"
- JohnathanBro581Community Member
Christine, I stated in my post that the solution was not ours and it is to be used "at your own risk"
I would ask all on the Articulate team...what else do you expect us users to do? wait for a release/update? I'm afraid you would see a lot really peeved customers if that was the case...we know updates are coming but we cannot wait, we have customers waiting on us...
Love Sl, as do others here, we just need it to work...
- PeterAndersonFormer Staff
- ChrisFoster-30dCommunity Member
8 years later this is happening to me - losing a lot of work. Did the fix ever get rolled out? Anyone else still experiencing this? I'm about to lose a mornings worth of work...
Hello Chris!
I'm sorry you're running into this issue with saving! I've opened a case with our Support Engineers on your behalf so we can pinpoint the error. You should've just received an email from support@articulate.com confirming the case. I'll be following along to see what does the trick!
- MatthewGrahamCommunity Member
Viruses and malware can cause this to happen as well. I hope that's not the case! Try running Free AVG if the problem persists.
If for some reason you need more open resources after doing what Gerry suggested, you can also ctrl+alt+del, go to the task manager, processes, and see if there's anything else hogging resources that you could shut down to save.
- GerryWasilukCommunity Member
- JonathanBaconCommunity Member
Same situation here. Still a problem. I have 8 GB RAM, shut down everything I could and after 2-3 imports or editing multiple slides or coping/duplicating slides; the problem occurs. I can't tell you how much work I've lost. Now I save every few edits, but THAT is very time consuming on a project with 3-5 or more scenes and 30-50 slides.
I haven't tried opening another instance and copying but suspect that if there's insufficient memory to save, I couldn't open another instance anyway.