Low on Memory?! Cant save!

We are experiencing the same trouble here... (W7, 64 bit, 8 GB RAM). When files get big we are having trouble with saving, it says out of memory. Sometimes it helps to shut down other programs, sometimes it helps to save with a new version number, and sometimes nothing works... Kind of frustrating when we are working on large projects... we are splitting the files when working on them, but it is not a good solution, because when we import all the scenes to one file, it will not save the big file...

We are also having troubles with publishing large projects, Storyline just closes the publishing without any error message.

I contacted Tech Support and they offered the following links. One suggests you should only store Storyline files on a local drive (I am and was doing that); see http://www.articulate.com/support/kb_article.php?product=st1&id=cw6rhkr2xpxr, and the second link suggests reinstalling Storyline; see http://www.articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w

I'm in the process of following the steps in the second article.

Jonathan

Ok, that would be why! Any tips to keep memory down? Restarting the application it seems to be ok, but then add too many more slides and it happens again and I end up losing my work.

The way around it I have been opening up another Storyline and copy/pasting the slides accros then back again after I have restarted. Obviously this is annoying though! Being 32bit should windows not allow 3.2GB RAM?

Hi guys,

Since Storyline is a 32 bit application, Windows only allows us to address 2GB of memory. Anytime SL gets close to this limit, we'll display that message. Often times, you can still save after the message appears. If you're not able to do so, or you end up losing your work, it might be best to investigate the issue with our tech team. You can submit a support case here.

Thanks!

I'm running 64 bit Windows 7 (Home Premium SP1) on a Gateway DX4860 with an i7 processor. Are you running on a 32 or 64 bit system?

We have had same problems here...could this have anything to do with 32 bit vs 64 bit system?

Same situation here. Still a problem. I have 8 GB RAM, shut down everything I could and after 2-3 imports or editing multiple slides or coping/duplicating slides; the problem occurs. I can't tell you how much work I've lost. Now I save every few edits, but THAT is very time consuming on a project with 3-5 or more scenes and 30-50 slides.

I haven't tried opening another instance and copying but suspect that if there's insufficient memory to save, I couldn't open another instance anyway.

Go here: http://www.articulate.com/support/contact/submit.php

I had everything shut down, with 8GB ram free.

Managed to get out of it by opening another instance of Storyline and copying everything across. Restarting the original instance they copying everything back, it then managed to save after been restarted. This looks like a bug as I had so much RAM left. 

Is there anywhere I can submit one?

Thanks

Viruses and malware can cause this to happen as well.  I hope that's not the case!  Try running Free AVG if the problem persists.

If for some reason you need more open resources after doing what Gerry suggested, you can also ctrl+alt+del, go to the task manager, processes, and see if there's anything else hogging resources that you could shut down to save.