Forum Discussion
Rise not saving progress
Hi,
We've created a course in Articulate Rise, exported it as a SCORM 1.2 and uploaded to our custom LMS. The course is made so that the user has to complete a section before they can move onto the next one. The issue we are having, is that the user may start a course and complete a few sections, but then leave to continue later on. When they go back into the course, the course does start from where they last left off, but all the sections they have done previously are now no longer marked as completed, meaning when they try to go to the next section from where they left off, it's not letting them move onto the next section as it's saying all previous sections need to be completed, even though they have already done this. Is there a fix for this?
Recommend you test it in SCORM cloud and compare. Sounds like there is an issue of data being sent and received.
It works fine and as it should in SCORM cloud, so would this suggest the issue lies with our custom built LMS rather than the course itself?
As Paul said, give it a go on SCORM Cloud as it is a good benchmark LMS for testing SCORM content. Their implementation is very good.
If you still experience issues on SCORM Cloud, it is possible that there is too much data being sent to the LMS. As the SCORM 1.2 specification is very old, the LMS will only allow a maximum of 4096 characters to be stored on the suspend_data field, which is used for resume data (Moodle LMS has a setting that allows you to store more by setting the LMS to non-standard).
If the content does still fail to track correctly on SCORM Cloud, you could try publishing to SCORM 2004 3rd or 4th edition and testing again on SCORM Cloud. If it works, the issue was most likely the data exceeding 4096 characters. SCORM 2004 allows 64,000 characters.
Exceeding SCORM 1.2 limits tends to happen in large course that are set to Resume on every slide, or with courses that contain quizzes that can be Resumed. The data stored for quizzes to resume is very verbose, and quickly chews up the suspend_data allowance.
We've now tested in SCORM cloud and the course works fine and as it should, so would this suggest that the issue lies with our custom built LMS rather than the course itself?
Yes. This will at least give you some proof that the content works on an LMS that is SCORM compliant. Enough information to take to you LMS providers or the Dev team responsible for developing the custom build LMS.
