Forum Discussion
Major Storyline Audio Playback Issues
I am also experiencing the same issue. Can you please guide with a solution?
Hi gandhiraj & SaraChristensen,
Sorry to hear that you've also been struggling with audio playback issues from Storyline.
We recently resolved a Storyline bug that caused Slide Layers to not behave as expected when a Slide was revisited. Can you confirm that your Storyline installation is updated to the current version, 3.115.36688.0?
If you're still seeing this issue after updating and republishing your course, please connect with us through a support case. We're happy to take a closer look at your affected .story files!
StevenBenassi Thank you for your response. We have opened a support case regarding one of the courses we've experienced this with, but we've experienced it with three courses within the last several days so far in our LMS/live environment. All three were different users and random slides. In one case, one user experienced issues on several slides, while the other user experienced none. In another case, two users experienced issues, but on different slides within the same course.
The primary issues are not related to revisiting slides as indicated with the resolved bug.
Like MDeAsha, the issues we've seen are: audio not playing (initial audio on baselayer, as well as layers), incorrect audio playing, and audio overlapping. When returning to the slide the audio works as designed (in some cases we've had recurring issues with the same slide, but eventually it would play correctly after returning several times).However, we are not running the updated/current version. While the update doesn't seem to address the problem we are experiencing, we can update and continue to test.
Hi SaraChristensen,
You're welcome. Thanks for following up!
Great move on opening a support case. I see that my colleague Genelyn has been helping you and your team. It looks like she just replied to your email, requesting a screen recording of the behavior.
We can continue the conversation there.
