Forum Discussion
Manually delete old .tmp files from hidden folder to free up disk space!
Just a house-keeping tip that I thought other people might find helpful:
I finally found the hidden folder that houses the auto-recover files created when Storyline 2 crashes and I was astounded t...
Hi Jim,
Storyline should have automatically deleted those temp files on your drive when you manually saved the project and close Storyline. Our team has looked into similar issues in the past, and would be happy to work with you too as it's typically caused by environmental factors.
If you encounter similar behavior in the future, I'd start by running a quick installation repair of Storyline to ensure that all of its software components are intact. Please refer to the instructions on this article.
Then, reboot your machine and see how it behaves. If the issue still persists, please reach out to our Support Engineers here, and they'll look for those additional factors that could affect the temp files from being deleted. They'll walk you through how to collect some logs and run a series of test.
Let me know if you need anything else.
