Marker labels becoming transparent

Hi there Wendy!

I tested it out in Chrome v.60, and the marker labels appeared correctly there.

When you right-click the area outside the slide, do you see About Adobe Flash Player there? Also, what is the exact version of Chrome you're using?

I am using Chrome Version 60.0.3112.90 (Official Build) (64-bit)

I don't see "About Adobe Flash Player." 

I wonder whether it would be more fruitful to test on a separate url than within 360 Review, since we won't be launching within Review?

Thanks!

Hmm, since you don't see "About Adobe Flash Player", that tells me that you're likely viewing the HTML5 output.

Testing on Tempshare would be helpful, since we can take a look at the end of the URL to know exactly what output we're viewing: story_flash.html or story_html5.html.

Simply publish for Web, choose Zip in the Publish Successful window, and drag the zip file into Tempshare to upload. 

Keep me posted on what you find!

We already have the project hosted. Here is the html5 output: http://demosite.fpg.unc.edu/NCIC_Module_One_Prototype/story_html5.html

You can see the problem there. 

Here is the flash output: http://demosite.fpg.unc.edu/NCIC_Module_One_Prototype/story_flash.html

The same issue isn't present there, but loading screens and audio seems to lag considerably. 

Let me know what you find!

Great! Is the lag issue something that needs addressing also?

Hi there Wendy!

I tested the Flash output in Chrome v.60--have a look at the recording of my testing here. I left the mic on so you could also hear the audio from my speakers. 

Is my experience similar to what you're seeing? If not, could you record a Peek of how it's behaving for you? 

It is similar in that the avatar in the upper right corner takes a second to load "when timeline starts"; I'm guessing that if you explored the "Gain Buy-in" section, the lag would be greater. I was checking out that section because that is where the marker label issue occurred.

Hi there Wendy, thanks for that clarification. Now I'm seeing what you described. In HTML5, the state change of the character in the upper-right corner does not lag, but it does lag in Flash.

I'm going to look into this further and report it to my team. Thanks so much for bringing this up here, and I'm really sorry it's slowing you down. 

Hi Wendy. Quick update: Our latest version is showing improvement with the issue you reported where marker labels were not aligning the title text properly. 

Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!