Forum Discussion

JohnTemples-7a5's avatar
JohnTemples-7a5
Community Member
4 years ago

Mobile Interaction Problems on Microsoft Surface Pro Tablet

I have a course that I designed with several slider interactions.  The interactions work fine on a desktop/laptop PC, and it works perfectly on I-phones and I-Pads.  I have some users who are using ...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Sliders and dials didn't work on touchscreen devices.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AshleyT-Pollard's avatar
AshleyT-Pollard
Staff

Hi, Jay! 

Thanks for reaching out here. I took a look at John's case and saw that him and Rona identified it as a possible bug where the drag and drop or slider interactions aren't behaving as expected when using a touchscreen device. This has been reported to our team and they'll investigate as a next step. 

As soon as we have additional information to share, we'll be certain to update this discussion, but at this time I don't have a timeline for when that'll be.

I do see noted, that setting the player to "Lock player at optimal size" allowed for the drag and drops to work as expected. Are you able to give that a try and let us know how it works?

StaceyLaHack's avatar
StaceyLaHack
Community Member
3 years ago

Was there any further information in relation to this? I believe we are experiencing the same issue.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Sorry to hear you're having a similar issue, Stacey!

    Could I have you share more clues in a support case? If you could provide more clarification of what your experiencing, this will help us determine if it's specific to your file or related to a possible bug.

    As soon as we hear from you, we'll reach out with the next step!

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