Mouse/Cursor out of Sync

Good day! 

I am also running into issues with my mouse/cursor not lining up when I take a screen recording in Replay360. I'm using dual monitors as my setup and I'm trying to capture from a local VM or from a RDP session and I get the same result for both. I've made all the resolutions match. I've tried different scaling options but I"m not seeing any results. I've uninstalled and reinstalled Replay and I'm still getting the same results. Is there any other suggestions that you all here can think of? I'm very very new to screen recording. 

Hi Brooke, 

I'm happy to work closely with you to sort the syncing issue. Could you help me with these details?

• Since you're using Articulate 360, can I have you record a sample screencast in Storyline 360 and see if the issue happens there? Here are the steps. 
• Could you let me know the dimensions you use when recording your screen with Replay 360? 

These clues will help us determine our next move. I'm excited to hear back! 

Hello, I have this problem too. The cursor position does not match what I recorded. The discussion is already old, so I wanted to ask if there is now a workaround? If I choose the recommended setting (100%), the Curser Sync works but the recorded area is now black with a fairly large area. Unfortunately I can't use Replay like this :-(

Hi, Michael, and welcome to E-Learning Heroes! ✨

I'm sorry you're experiencing an incorrect cursor position when using Replay. Good call on changing the display setting to 100%!

Let's try this as the first step to troubleshooting: instead of recording the full-screen, can you try to select the region where your content appears?

Let me know if that works!

Hello Michael!

It sounds like this could be a possible software bug in Replay. We'll continue tracking this discussion to determine the impact of this bug and determine the next steps. Thank you so much for taking the time to share this with us!

I have similar issue with replay's playback of a screen recording.  Curser is to the left of where it was when I recorded it.  I am using 1920x 1080 which is Dell's recommended setting, and 125% text size.  When I reset resolution to 1600 x 900 and change text size to 100%, as recommended by Articulate (which apparently requires a reboot), then the curser doesn't show at  all, I think because the resolution is bad.  

Also, I am working on my C: drive with 16 gb installed RAM

Hi, Dakota.

Thank you for opening a support case with our engineers! I see you're working with my teammate Rowie, who e-mailed information on some steps to try. Please reach out to Rowie if you have additional questions, but just to recap for anyone else who might find this discussion:

• Follow the steps outlined here: Replay 360: How to Fix Unexpected or Erratic Behavior.
• If the issue persists, check the Windows DPI settings and switch it to 96 DPI - this is an older article, but the information still applies.

Hi ,I am still experiencing this issue in Articulate Replay, more than a year after this discussion was posted. I have tried changing screen resolution etc and it is not working. Could people let me know if you found a solution? Currently Replay is not fit for making screen recordings... Cathy

What's absurd is that the issue has been on-going for at least 5 years.

I've used lots of tools to create screen recordings, and so far Articulate Replay 360 is the only one with this problem.

Has a solution been found on YOUR end?

I should not have to reduce screen resolution or do any of the other abovementioned hacks to get your software to work properly.

What's the problem with Replay 360 that is so difficult that 5 years hasn't been sufficient time to resolve it? 

This is holding up a project that I am working on.

I guess this won't be in your next commercial.